Frequently asked questions

Create an account on this site, then fill in the application form. It comes in several steps and you can save it as a draft to continue later. Once submitted, your file receives a reference and you track its progress from your personal area.

No. Requests sent by any route other than the form on this site are not reviewed. This rule exists so that every file follows the same path and to put an end to approaches through intermediaries.

At minimum, a valid identity document and a description of your project or situation. If your request involves an amount, attach a budget or quotes. Any useful supporting document is welcome: certificate, photo, official letter. Six files maximum, 10 MB per file.

Not directly. Once submitted, the file goes into review and can no longer be edited. However, if the team needs more information they move it to “information needed”: it becomes editable again and you can resubmit it.

Any adult, or any organisation represented by an adult: association, club, cooperative, school, health centre. There is no nationality requirement, but the project must be located in one of our countries of operation.

No, only one application can be under review at a time. You can submit a new one as soon as the previous has had its final answer. This rule lets the team reach more different applicants.

Submit it under the “Other” category. It will be reviewed against the same criteria. Just be especially clear about what you are asking for and how it will be used.

Expect several weeks. The time depends on the volume of files in progress and the complexity of your request. You are notified at every status change, and the status is visible at any time in your area.

“Draft”: not sent yet. “Submitted”: it has arrived and awaits pick-up. “Under review”: the team is studying it. “Information needed”: something is missing from you. “Approved” or “Not selected”: the decision has been made.

Yes. A rejection does not close the door. Read the message attached to the decision: it often says what was missing. Several projects funded today were turned down the first time.

There is no published minimum or ceiling. What counts is the justification: a detailed budget, line by line, weighs more than a round figure with no explanation. Small, well-argued amounts get the same attention as large ones.

Yes. You can ask for equipment, guidance, introductions or visibility. Simply leave the “amount” field empty and describe precisely the support you need.

Arrangements are agreed with you after approval. Depending on the case, the Foundation pays the supplier, school or provider directly rather than transferring a sum. This protects both sides.

Use the “Forgot your password?” link on the sign-in page. A reset link will be sent to the e-mail address linked to your account.

Your information and documents are used solely to review your application. They are accessible to the team handling files, and to nobody else. They are never sold or passed to third parties for commercial purposes.

Yes. Write to us from the contact page giving the e-mail address of your account. Any file under review will be closed at the same time.

That is a scam. The Foundation never asks for money: no filing fee, no deposit, no commission, at any point. Pay nothing and report the message to us from the contact page.

All our communication about a file goes through your personal area on this site and the e-mail address linked to your account. We never contact an applicant first by private message to offer support.